Privacy Policy

Last updated: May 30, 2025

At Daily Choice Meals, a brand operated by Student Palace, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our meal subscription and delivery services through our website dailychoicemeals.com. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We collect personal information you provide to us when you create an account, place orders, or contact us, including:

• Name: To identify you and personalize your account.
• Email Address: To send order confirmations, delivery updates, and service-related communications.
• Phone Number: To verify orders, coordinate deliveries, and provide customer support.
• Delivery Address: To deliver meals to your specified location.
• Dietary Preferences or Allergies: To customize meals based on your requirements (optional).

Payment Information

We use Razorpay, a secure payment gateway, to process payments. We do not store your credit/debit card details, UPI IDs, or other payment information on our servers. Payment data is securely handled by Razorpay in compliance with Payment Card Industry Data Security Standards (PCI DSS).

Technical Information

When you visit our website, we automatically collect technical information to enhance your experience and improve our services, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL (e.g., the site you visited before ours)
• Pages visited and actions taken
• Time, date, and duration of your visit

Other Information

We may collect additional information with your consent, such as:

• Feedback or reviews you submit about our meals or services.
• Responses to surveys or promotional campaigns.

2. How We Use Your Information

We use your information to provide, operate, and improve our services, including:

• Processing and managing your orders and subscriptions.
• Coordinating meal deliveries and communicating delivery updates.
• Providing customer support for order-related queries or issues.
• Customizing meal plans based on your dietary preferences or allergies.
• Improving our website, services, and user experience through analytics.
• Sending promotional offers, newsletters, or updates (with your consent, and you may opt out at any time).
• Preventing fraud, ensuring security, and complying with legal obligations.
• Maintaining records for accounting, auditing, and tax purposes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Trusted partners who assist in operating our services, such as delivery personnel (for name, address, and phone number), Razorpay (for payment processing), and cloud hosting providers (for data storage). These providers are contractually obligated to protect your data.
• Legal Authorities: Government agencies, law enforcement, or regulatory bodies if required by law, to respond to legal processes, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit (e.g., SSL/TLS for website interactions).
• Secure storage of data with access controls.
• Regular security audits and updates to our systems.

Despite our efforts, no online transmission or storage is 100% secure. If a data breach occurs, we will notify affected users as required by law and take steps to mitigate harm.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your browsing experience, analyze website performance, and personalize content. Cookies may store:

• Session data (e.g., login status).
• Preferences (e.g., meal plan selections).
• Analytics data (e.g., pages visited).

You can manage cookies through your browser settings to accept, decline, or delete them. Disabling cookies may limit website functionality, such as account access or order tracking. For more details, refer to our Cookie Policy (if available on our website).

6. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay’s payment page). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing information.

7. Your Rights

Under applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restrictions on how we process your data.
• Objection: Object to data processing for marketing purposes.
• Withdrawal of Consent: Withdraw consent for data processing (e.g., promotional emails) at any time.

To exercise these rights, contact us at support@dailychoicemeals.com. We will respond within 30 days, as per legal requirements.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected such information, we will delete it promptly. If you believe we have collected data from a minor, please contact us at support@dailychoicemeals.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active accounts: Until you delete your account or request data deletion.
• Order records: For 7 years to comply with tax and accounting laws.
• Legal obligations: As required by Indian regulations.

After the retention period, we securely delete or anonymize your data.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data to service providers outside India (e.g., cloud servers), we ensure compliance with Indian data protection laws and use contracts to safeguard your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated via email or a prominent notice on our website. The updated policy will be effective immediately upon posting on dailychoicemeals.com.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@dailychoicemeals.com

Phone: +91 6204651336

Address: Above BOI, Gudki Mandi, Gulzarbagh, Patna, Bihar, India

FSSAI License No.: 10424000001841