Shipping Delivery

Shipping & Delivery Policy

Last Updated: June 19, 2025

Welcome to DailyChoiceMeals, a brand operated by Student Palace. We are committed to delivering your meals fresh, safe, and on time. This Shipping & Delivery Policy outlines the terms governing the delivery of orders placed on dailychoicemeals.com.

1. Delivery Areas

We deliver to select areas in Patna, Bihar, including:

• Boring Road
• Kankarbagh
• Mussalampurhat
• Gulzarbagh
• Patliputra Colony
• Rajendra Nagar

Confirm your address’s eligibility by entering your pin code during checkout. If outside our service zones, contact us at support@dailychoicemeals.com or +91 6204651336 to inquire about delivery options.

2. Delivery Time

We offer lunch and dinner deliveries with the following time frames:

• Lunch: 11:30 AM – 2:00 PM IST
• Dinner: 6:30 PM – 9:00 PM IST

Order Cut-Off Times:

• Lunch orders: By 10:00 AM IST on the same day.
• Dinner orders: By 6:30 PM IST on the same day.

Subscription orders follow the selected delivery schedule. Delivery times are estimates and may vary due to weather, traffic, or other unforeseen circumstances. Same-day orders are subject to availability and may incur additional charges.

3. Delivery Charges

Charges are based on order value and location:

• Free Delivery: For orders or subscriptions above ₹500 (inclusive of taxes).
• Standard Delivery Fee: ₹50 for orders below ₹500, applied at checkout.
• Premium Areas: Outskirts of Patna may incur ₹20–₹50 extra, displayed during checkout.

Subscription plans may include free delivery, as specified. All charges are shown before payment via Razorpay.

4. Order Tracking

Upon order confirmation, you’ll receive an email with order details, estimated delivery time, and a tracking link (if available). Track your order via:

• Your account on dailychoicemeals.com under “My Orders.”
• Contacting support@dailychoicemeals.com or +91 6204651336.

Subscription delivery schedules are accessible in your account dashboard.

5. Delivery Instructions

To ensure successful delivery, provide:

• A complete address, including house number, street, locality, and pin code.
• Landmarks or references to assist delivery personnel.
• A valid contact number for the delivery person to reach you or an authorized recipient.
• Special instructions (e.g., gate codes, delivery to security desk) during checkout or by contacting us.

We are not responsible for failed deliveries due to incorrect addresses, inaccessible locations, or unavailability. Packaging may vary (tiffins, aluminum foils, or packets) based on operational needs. Redelivery attempts may incur additional charges.

6. Missed or Failed Deliveries

If you or an authorized recipient are unavailable:

• Delivery personnel will attempt to contact you via the provided phone number.
• If unsuccessful, the meal may be left at a safe location (e.g., with a security guard) at your request, subject to our discretion.
• If delivery cannot be completed, the order will be returned to our kitchen. Arrange redelivery (₹50 fee) or pick up from Above BOI, Gulzarbagh, Patna, within 4 hours.

Missed deliveries due to customer unavailability or incorrect addresses are not refundable, per our Cancellation/Refund Policy.

7. Food Safety and Delivery Standards

Meals are prepared and packaged in compliance with FSSAI regulations under License No. 10424000001841:

• Packed in hygienic, tamper-evident containers (tiffins, aluminum foils, or packets).
• Delivered in insulated bags to maintain freshness and temperature.
• Consume within 2 hours of delivery or refrigerate immediately.

For damaged or compromised packages, contact us within 24 hours at support@dailychoicemeals.com with photos for a resolution, per our Cancellation/Refund Policy.

8. Subscription Deliveries

For weekly or monthly subscriptions:

• Deliveries follow the selected schedule (e.g., daily, alternate days).
• Modify delivery days or pause subscriptions via your account with 24 hours’ notice before the next delivery.
• Failed deliveries due to unavailability may result in skipped meals without refund, unless caused by our error.

9. Contact Us

For questions or concerns about this policy, contact:

• Email: support@dailychoicemeals.com
• Phone: +91 6204651336
• Address: Above BOI, Gulzarbagh, Patna, Bihar, India
• FSSAI License No.: 10424000001841

Thank you for choosing DailyChoiceMeals, a brand of Student Palace. We are committed to delivering your meals with care.